A new survey has highlighted the increasing demand for consultation and design-led data storage and protection strategies.
Condo Protego, which conducts
one of the industry’s most extensive customer feedback exercises, today
revealed that 100 per cent of its clients from the past twelve months claimed
that this type of approach delivered tangible business value.The company works for a host of major companies across multiple sectors in the region, including banking, insurance, education, energy, manufacturing, energy and government.
CEO Andrew Calthorpe said that the unanimous assertion represents an encouraging sea-change in business leaders’ attitudes to data storage and protection.
“Data storage and protection has historically been neglected as a core business concern and treated more as an irksome chore on the corporate to-do list,” he explained. “This is categorically no longer the case. The irresistible, irrepressible rise of big data and the constant pressure to operate round the clock is forcing the issue to the very top of the business agenda. Downtime is no longer a mere inconvenience, but a distinct reputational hazard. Today, the pressure for real-time, flawless business processes is a must, and those failing to handle their data properly are being found out.”
Condo Protego’s survey also emphasized the industry’s appetite for rigorously trained tech staff capable of both consultation and hands-on implementation. 94 per cent scored the company’s workforce between eight to ten for technical competence and their ability to understand the project’s business impact. Meanwhile, 97 per cent of clients praised Condo Protego consultants for responsiveness to concerns, and 100 per cent lauded their professionalism. Leadership and project management also ranked high, with scores at the top end of the spectrum given for 94 per cent of all engagements.
“Skill shortage is a huge problem in the region’s IT industry, so it is vital that companies pull out all the stops to maintain the most capable, professional workforces possible,” said Calthorpe.
“Overall, the industry also needs to be better at attracting and retaining new talent – both for long-term project execution and knowledge transfer. Poaching the best workers from competitors, which is a widespread and reductive practice, is simply not sustainable in the long term. To really attract new talent, we have to raise awareness that this part of the world is offering some of the most challenging, rewarding IT work on the planet.”
Calthorpe added that much of Condo Protego’s success to date is down to its determination to go the extra mile in terms of certification, which brings with it a strong requirement for training staff to world-class standards.
CondoProtego leads by example in this respect, and is one of the Middle East’s most experienced and capable Symantec partners. In 2011, Condo Protego achieved Symantec Master Specialization in all four Availability specialization areas, namely Archiving and e-Discovery, Storage Management, Data Protection Plus and High Availability. Condo Protego was the first partner in the region to have passed the rigorous quality control processes and trainings to achieve Master Specialization and is currently the only partner in the United Arab Emirates that has achieved Master Specialization. Symantec Master Specializations recognize partners who exhibit consultative and technical support expertise.
Condo Protego is also a Signature EMC Velocity Partner, the highest possible tier of accreditation.
In addition to consultation, design and deployment, Condo Protego won favour among its continually growing client-base for providing comprehensive post-implementation support, including 24/7 cover and a 30 minute response time unmatched in the region.
According to survey responses, Condo Protego’s investment in training, certification and customer service appears to have paid off. 97 per cent claimed future business was likely, and 100 per cent indicated they would recommend the company to others.
Condo Protego is a specialist value added reseller (VAR) dealing entirely with data protection and availability storage, with a strong focus on Symantec and EMC products. Depending on the project specification, Condo Protego can also call on input from vendors such as Dell, Websense, Riverbed, RSA, VMWare, CISCO, Brocade and Emulex.
No comments:
Post a Comment