As part of its ongoing commitment to its customers to receive the best
innovative experience, HP has announced a new fully comprehensive service
offering that ensures consumers receive premium personalized assistance. HP
customers now have five different ways of benefitting for quick and efficient
product servicing that guarantees prompt return of HP products to owners.
Carry-In: Bring any HP Consumer PC to the
service center Front Desk and benefit from face to face interaction with the
customer service personnel for prompt diagnosis which in some cases, HP’s
technicians can service PCs right there on the spot. Turnaround time is
targeted between 3 to 5 business days
Pickup and Return: HP technicians
collect units from a customer’s location (within a 100km radius from city
centre) and return them once repaired. HP works towards having done within five
working days.
On-Site: Customers need not take their HP
premium product anywhere, as technicians will go on site and do the needed
repairs. They will be called back within eight business hours and 90% of
On-site cases will be fixed in three business days.
Total Care Center (TCC): Customers can go straight
to source and visit the TCC that is designed to provide an inspiring and
superior service experience while enabling live interaction with product
experts and innovative environment. Opening hours are from 10am- 10pm every day
and the TCC is located at:
HP Total Care Center,
Al Rostamani Business Center,
Showroom # 7, Sheikh Zayed Road,
Dubai, UAE
Al Rostamani Business Center,
Showroom # 7, Sheikh Zayed Road,
Dubai, UAE
Collect at Retail: Lastly, customers can
take their HP Consumer PC to the retail location point of purchase; technicians
will collect it, repair it, and deliver it back to the retail shop, for quick
and easy pick up once complete.
HP customer service is available six days a
week from 9:00 AM to 19:00 to receive your requests and ready to offer you the
best service experience and genuine products quality. The HP customer service
contact number is 600 54 4747.
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